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Returns

Refund policy

General Order Information
• Please note: Orders CANNOT be changed, modified, or canceled after checkout!
• Merchandise may be returned for an E-gift card only within 25 days from the order date. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• We will only accept one coupon code per order.
• If you purchase an item with a discount of 30% or more or purchase an item in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us.
• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at info@pinklily.com or call us at 270-495-3636 for assistance!
• South Dakota Sales: Seller has collected the simplified sellers use tax on taxable transactions delivered into South Dakota and the tax will be remitted on the customer's behalf to the South Dakota Department of Revenue.




Monogrammed Items, Graphic Tees, and Custom Made
• All monogrammed, vinyl, or graphic tee orders are customized and made to order. These orders may take up to 7-10 business days to process and be ready for shipment, no matter which shipping method is chosen. (During the holiday season, this may take longer due to high order volume.)
• If you order a non-monogrammed item in addition to a monogrammed item, your ENTIRE order will ship once the monogrammed item has been completed. (Monogrammed items may also ship separately if needed at the discretion of the Pink Lily Boutique.)



Return Policy:
• Return Address:
Gift Horse Boutique
ATTN: Returns
25223 444th Ave
Salem, SD 57058

The following items are all FINAL sale and cannot be returned to our warehouse:
Monogrammed / Custom Items
Holiday Items
Mystery Bags
Accessories (including Tote Bags, Coolers, Hats, Jewelry, Purses, Sunglasses, Hair Accessories, and Scarves)
Basic Fleece Lined Leggings, Sticky Strapless Bras
Super Deals, Doorbusters, Flash Sales, Clearance, Sales, and Items with Discounts of 30% or more

• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Merchandise may be returned for an E-gift card only within 25 days from the date your order is delivered to you. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. Only orders placed within the continental U.S with be qualified for a return shipping label through our returns portal.
• Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your E-gift card.
• If approved for a return, an E-gift card code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.
• If an order is placed prior to receiving an E-gift card code, we cannot refund that amount to you. Please wait until your E-gift card is applied to your account if you’d like to place an order using this credit.
• If you place an order and do not use your E-gift card, we cannot apply that credit afterward. If you have any issues with your credit, please email gifthorseboutique@gmail.com before placing your order.
• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.



Exchanges
• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for an E-gift card ONLY.
• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. E-gift cards cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.



Defects or Problems With Your Order?
• If you have received an item with any problems or defects, please contact our warehouse at gifthorseboutique@gmail.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.